Shipping policy

Shipping

• Dispatch: Within 48 Hours
• Free shipping across all products 
• UK delivery time - 3-9 business days
• Cash on delivery might be available
• Easy 14 days returns and exchanges

Shipping Policy - UK

Thank you for shopping with us! We are committed to delivering your eBike and accessories quickly and securely. Below is our shipping policy to ensure you know what to expect when ordering from our UK-based online store.

Shipping Destinations:

We offer shipping throughout the United Kingdom. Unfortunately, we currently do not ship internationally.

Processing Time:

• Orders are processed Monday through Friday, excluding public holidays.
  
• Most orders will be processed within 1-2 business days.
  
• Once your order is processed, you will receive a shipping confirmation email with tracking information.
  

Shipping Methods & Delivery Times:

• Standard Shipping: 3-9 business days
  
  

Shipping Costs:

• Free shipping on all products. 

Delivery:

• Deliveries are made between 9 AM and 6 PM, Monday through Saturday
  
• We use trusted carriers such as Royal Mail, DPD, and UPS to deliver your eBike and accessories safely.
  
• All deliveries require a signature upon receipt for security purposes.
  

Order Tracking:

Once your order is dispatched, you will receive an email with a tracking number and link to track your order.

Damaged or Lost Items:

• If your order arrives damaged or you believe it was lost in transit, please contact us within 48 hours of receiving the delivery. We will investigate and resolve the issue as quickly as possible.
  
• Please ensure you inspect your eBike as soon as it arrives to avoid any delays in resolving potential shipping issues.